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Job Summary
Play a key role in selling Microgenesis Business Systems products and services to capture the needs of MBS market to meet the target set by the management.
II. Essential Job Function
Customer Service Responsibilities:
· Improving customer service experience, create engaged customers and facilitate organic growth
· Taking ownership of customers issues and following problems through to resolution
· Setting a clear mission and deploying strategies focused towards that mission
· Develop service procedures, policies and standards
· Keep accurate records and document customer service actions and discussions
· Analyze statistics and compile accurate reports
· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
· &nbs
Qualifications:
Incentives: